Team

Sereno Wellness and Spa is committed to providing a safe environment to all our patients and staff as we transition into Phase 2 of this pandemic.

The following is THE SERENO ACTION PLAN to the reopening of our business. We are going above and beyond in our safety plan as per the guidelines of the various health authorities.

SANITATION AND DISINFECTING

We will be conducting an industrial strength cleaning to the entire facility prior to opening. The treatment rooms will be sanitized and disinfected before and after each patient. Our staff will wear protective gear at all times.

SOCIAL DISTANCIMG

Patients will enter the facility at the time of their appointment. We ask that you arrive alone and n 5 minutes before your appointment for screening. Please follow the directional signage.

PLEXI GLASS BARRIES

Plexiglass barriers have been installed in our reception area where the required distancing cannot be maintained.

PRE-SCREENING

All patients will be pre-screened by questionnaire at the time of booking as well as upon arrival of the appointment for symptoms of COVID-19 upon entering the facility and temperature taken and recorded. This is non-negotiable. If your temperature exceeds 38 degrees your appointment will be rescheduled and you will be guided to a designated screening center.

Staff will also be monitored twice daily.

Patients who have travelled outside of BC in the past 14 days are asked not to book.

MASKS

The use of non-medical mask is required. This is for your protection and the protection of our staff. We have non-medical for purchase.

HAND WASHING and SANITIZING

Everyone is encouraged to sanitise their hands before and after their treatments. Hospital grade sanitizer will be available at front desk and in each room.

APPOINTMENT BOOKING

We are allowing more time in between appointment and staggering our practitioners. This is to avoid crowding in the waiting room. You may be asked to wait in your car and we will call you to enter for your appointment.

CANCELLING APPOINTMENTS

Cancel you appointment if you are experiencing any cold / flu like symptoms. Cancellation fees will not be applied however we would appreciate 24 hours’ notice.

USE OF FACILITES

We will not be opening the relax room, change rooms or infra-red saunas until further notice.

There will be restricted use of washrooms.

All our staff are thoroughly trained to execute protocol .

We thank you for your understanding in this transition. We look forward to seeing you soon.

If you have any questions, please email info@serenowellness.com or call the office at (604) 560-8040 .